By clicking on the room settings button or "Request permission" in your room, you are supposed to give us permission for the camera and microphone access. However, in some cases Remotehour won't detect a camera or microphones, the device could be blocked, or the device selection wasn't saved, there are a few things you can do to get everything working again!

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Check your system settings

Confirm the Mic/Cam settings for your operating system

MacOs

In MacOS Mojave, Apple has introduced some system-level privacy controls for your mic and camera. These are great for privacy, but it is possible that your browser was mistakenly blocked from accessing your devices. You can check on this and allow your browser to access them from the Security & Privacy section in your System Preferences.

To access these settings, do the following:

  1. Click on the Apple in the top left > select System Preferences.

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  1. Click on the Security & Privacy section.

  2. Click on Camera in the list of options, and tick the box next to your browser to allow access.

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  1. Repeat Step 3 for your Microphone

  2. After doing this, restart your browser for the updates to take effect

Windows

In Windows 10, you're able to set a default Microphone, but there are also system-level Camera permissions on what applications can access your camera. For either of these settings, the first thing to do is open up your system settings by clicking on the Start menu and selecting the Settings gear.

Default Mic

You can adjust the microphone settings by typing "Mic" into the search bar and going to the Sound settings. Scroll down to Input and use the dropdown to select the proper input device

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